Trust Built on Transparency.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. By using our services, you represent and warrant that all information you provide is accurate, current, and complete.

Services Provided

SNELBIT provides, among others, the following services:

• Web hosting services, including shared web hosting.
• Managed WordPress hosting services.
• Domain registration and management.
• Email hosting and related products.
• Additional services as listed on https://snelbit.com.

We reserve the right to update, modify, or discontinue any service at any time, with or without notice, where commercially reasonable or required by law.

Account Registration & Security

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Ensuring that your account and contact information remain accurate and up-to-date.
• All actions performed under your account, whether authorized by you or not.
• Promptly notifying us of any suspected or actual unauthorized use of your account.

We accept no liability for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain adequate security of your credentials or systems.

Acceptable Use Policy (AUP)

By using our services, you agree that you will not use them for any unlawful, abusive, or otherwise prohibited purpose. This includes, but is not limited to:

• Hosting, distributing, or linking to content that is illegal under applicable law, including but not limited to content related to fraud, piracy, or explicit violence.
• Hosting adult or pornographic content; such content is strictly prohibited on our platform.
• Engaging in spamming, phishing, malware distribution, or any activity that compromises network or service integrity.
• Infringing upon the intellectual property rights or privacy rights of any third party.
• Using the services to launch or participate in denial-of-service (DoS / DDoS) attacks, port scanning, or other intrusive activities.

We reserve the right, at our sole discretion, to suspend or terminate any account that violates this Acceptable Use Policy, without any obligation to refund fees.

Resource Usage Limitations

To maintain service stability and quality for all customers, you agree that:

• You will not use shared hosting resources for activities that are excessively CPU, RAM, I/O, or network intensive, such as cryptocurrency mining or abusive scripts.
• Each hosting plan has defined resource limits; consistently exceeding those limits may result in throttling, temporary suspension, or a requirement to upgrade to a higher plan.
• We reserve the right to determine, at our reasonable discretion, whether resource usage is excessive or disruptive to our infrastructure or other customers.

Payments, Billing & Automatic Renewals

• All services are billed in advance according to the billing cycle selected at checkout, unless otherwise stated in writing.
• By ordering and maintaining any service with SnelBit Networks, you expressly authorize us to automatically renew your services on or shortly before their renewal date and to charge the payment method on file for the full renewal amount.
• You are solely responsible for ensuring your payment details are accurate, valid, and have sufficient funds or credit available prior to each renewal date.
• Renewal payments are due on or before the service expiration date. Failure to pay may result in suspension and eventual termination and deletion of your services and data, in accordance with our internal retention policies.
• Prices, promotions, and discounts are subject to change. Any change to recurring service fees will be communicated when required by applicable law or regulation.
• You are responsible for any applicable taxes, duties, or regulatory fees imposed by your jurisdiction.

All renewals are final and non-refundable. You must cancel a service prior to its renewal date if you do not wish to be charged again.

Cancellations & Refunds

• You may request cancellation of your services at any time via your client portal or by contacting our support team.
• Where offered, eligibility for refunds is governed by any specific Refund Policy or guarantees stated on our website. Timeframes and conditions may vary by product or promotion.
• Certain services, including but not limited to setup fees, migrations, and one-time professional services, may be non-refundable.
• Domain registrations, renewals, and transfers are typically non-refundable due to third-party registrar and registry rules.
• Payments collected for service renewals (including hosting, domain, email, and add-ons) are strictly non-refundable. Failure to cancel before the renewal date does not entitle you to a refund.

Domains & DNS

• When registering or transferring a domain through SnelBit Networks, you are responsible for ensuring that registrant and contact details are accurate and kept up-to-date.
• All domain registrations are subject to the terms and policies of the relevant registry and, where applicable, ICANN rules and regulations.
• Failure to renew a domain before its expiration may result in loss of ownership, additional recovery fees, or permanent unavailability of the domain name.
• We are not liable for any loss or damage arising from your failure to renew or correctly configure domain and DNS settings.

Data & Backups

• We may perform regular backups as part of our hosting platform; however, such backups are provided on a best-effort basis and are not guaranteed.
• You are strongly advised to maintain your own independent backups of all website files, databases, and email accounts.
• We are not liable for data loss arising from user error, software issues, third-party applications, hardware failures, cyberattacks, or events beyond our reasonable control.

Service Availability & Uptime

We aim to provide a high level of service availability, and where specified in a Service Level Agreement (SLA), we may target a 99.9% uptime for certain hosting plans.

• Planned maintenance, emergency maintenance, hardware or network failures, and events outside our reasonable control may impact availability.
• Where an SLA applies, any remedies will typically take the form of service credits only and are not redeemable for cash or refunds.
• Service credits, if granted, may be applied solely to future invoices and cannot be transferred to another account.

Security & Abuse

• You are responsible for maintaining the security of your websites, applications, and scripts, including timely updates of CMSs, plugins, and themes.
• Any form of server abuse, hacking attempts, unauthorized access, scanning, or participation in DDoS or other malicious activity will result in immediate suspension or termination of your services.
• We reserve the right to remove or disable access to content we reasonably believe violates these Terms, our Acceptable Use Policy, or applicable law.
• You agree to cooperate with us in investigating potential security incidents, abuse reports, or legal requests related to your use of our services.

Third-Party Services

Some features of our services rely on third-party providers (such as domain registries, SSL certificate authorities, software vendors, analytics and marketing platforms, and payment processors).

• SnelBit Networks is not responsible for the performance, accuracy, or availability of third-party services.
• Your use of third-party services may be subject to separate terms and conditions imposed by those third parties.

Reseller & Third-Party Use

• If you resell or otherwise provide our services to third parties, you are responsible for ensuring that your clients comply with these Terms and all applicable policies.
• Unless explicitly agreed in writing, we do not provide direct support to your end-users. Your clients should contact you directly for first-line support.
• You remain fully liable for all activities originating from the accounts of your end-users.

Privacy, Cookies & Tracking Technologies

Your use of our services is also governed by our Privacy Policy and Cookie Policy. These documents explain in detail how we collect, use, store, and protect personal data, and how we use cookies and similar technologies.

• Essential cookies and similar technologies are used to operate the website, client portal, and security features, based on our legitimate interests.
• Non-essential analytics and marketing technologies (including, for example, Google Analytics, Google Tag Manager, Facebook/Meta Pixel, LinkedIn Insight Tag, and X Ads Pixel) are only activated based on your consent, collected via our cookie banner or other consent mechanisms.
• You can manage your cookie choices via the cookie banner or through your browser settings, as described in the Cookie Policy.

To the extent that you use our services to process personal data of your own customers or users, our role as a processor is further described and governed by our Data Processing Agreement (DPA), which forms part of your overall agreement with us.

Disclaimers

Our services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied.

We expressly disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Limitation of Liability

SnelBit Networks shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to the use or inability to use our services, including but not limited to loss of profits, revenue, business opportunities, or data, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim relating to the services shall be limited to the amount you paid to us for the affected service during the twelve (12) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless SnelBit Networks, its officers, employees, contractors, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the services.
• Your breach of these Terms or any other applicable policy.
• Your violation of any third-party rights, including intellectual property or privacy rights.

Modifications to Services & Terms

We reserve the right to modify, suspend, or discontinue any part of the services at any time, with or without notice, where commercially reasonable or required by law.

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the services after any such changes constitutes your acceptance of the revised Terms.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SNELBIT NETWORKS SINGLE MEMBER P.C. is legally established, without regard to its conflict of laws principles.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Contact Information

If you have questions about these Terms of Service or require further clarification, please contact us:

• abuse@snelbit.com